Frequently Asked Questions

Getting started is easy! Just follow these steps:

1. Create a free GameGlass account
2. Add your game in the dashboard
3. Generate an API key
4. Install the SDK in your game (takes less than 5 minutes)
5. Set up a Raspberry Pi device (optional, for physical displays)
6. Start tracking metrics!

We support all major game engines:

• Unity (C#)
• Godot (GDScript)
• Unreal Engine (C++)
• Defold (Lua)
• GameMaker (GML)
• Web/JavaScript (HTML5 games)

More engines are being added regularly. If you need support for a specific engine, contact us!

Integration is designed to be quick and simple:

• SDK Installation: 2-3 minutes
• First Event Tracking: 5 minutes total
• Full Setup: 10-15 minutes including dashboard configuration

Our SDKs are lightweight and require minimal code changes to your game.

Yes! Our free plan includes:

• 1 game
• 1 device
• Basic metrics tracking
• Community support

Perfect for trying out GameGlass or for solo developers.

Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges.

We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied, contact us within 30 days for a full refund.

You'll need:

• Raspberry Pi 4 (recommended) or Raspberry Pi 3B+
• MicroSD card (16GB minimum, 32GB recommended)
• HDMI cable and display/TV
• Official Raspberry Pi power supply
• WiFi connection or Ethernet cable

Total cost is typically $50-75 for a complete setup.

Our SDKs are designed to have minimal impact on performance:

• Less than 1% CPU overhead
• Minimal memory footprint (< 5MB)
• All network calls are asynchronous and non-blocking
• Events are batched to reduce API calls
• Fails silently - never crashes your game

Security is our top priority:

• All API communications use HTTPS encryption
• API keys are encrypted at rest
• We never collect personally identifiable information (PII) by default
• GDPR and CCPA compliant
• Regular security audits and updates

Yes! While Raspberry Pi displays are a great way to show metrics on office TVs, you can also:

• View metrics in the web dashboard
• Use the API to build custom integrations
• Display metrics on any device with a web browser

We offer multiple support channels:

• Documentation: Comprehensive guides at https://gameglass.live/docs
• Email: support@gameglass.live
• Discord: Join our community server
• Priority Support: Available for Pro and Studio plans

We target 99.9% uptime for our service. Our infrastructure is designed for high availability with automatic failover and monitoring.